FAQs
Returns
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Can I return this product?
Due to the nature of alcohol as a perishable product, we’re unable to offer returns or refunds unless an item is faulty or damaged.
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What if my order arrives damaged or incorrect?
Please contact us as soon as possible at sales@iconicdistro.com, quoting your order number, and we’ll be happy to help.
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When will I receive my refund?
Refunds are only applicable for faulty or damaged items and will be handled on a case-by-case basis.
Delivery
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Where do you deliver to?
We currently deliver to UK addresses only.
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How long does delivery take?
Orders are typically delivered within 1–2 working days from dispatch.
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How much does delivery cost?
Standard UK delivery is £5.95.
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Do I need to be over 18 to place an order?
Yes. You must be 18 or over to purchase alcohol from our website.
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Will ID be required on delivery?
No. Age verification is completed at the point of purchase.
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What happens if I’m not home when my order arrives?
If you’re unavailable, the courier should leave a calling card or delivery notification with further instructions.